Texas Department of Transportation Customer Success
After running the same processes for 30+ years on mainframes, an audit made it painfully clear to the Austin-based Texas Department of Transportation that its technology was out of date.
With 21 divisions and more than 12,000 employees, the busy agency decided to start its modernization efforts with its Construction Division, which allocates state funds for use in road projects. Specifically, the division needed to modernize its inefficient and hard-to-use Estimate & Letting System (ESL) to ensure that budget was maximized.
TxDOT determined that Pega offers a faster and more effective way to transform aging legacy systems than either packaged applications or internal development options. Using Pega’s advanced Build for Change® technology and iBridge Group delivery services, TxDOT revitalized its ESL system, automating many processes, making it easier to use and better able to manage change.
In just one year, the project has generated a lot of excitement. By automating several steps and enforcing key policies, the TxDOT can react to economic and departmental changes faster and address those smaller jobs that were often overlooked – and most of all, utilize and maximize its budget dollars. The system has also enabled TxDOT to:
- Develop new applications two times faster than industry average
- Provide contract estimates that are accurate within 2-3% of actual costs
- Avoid missed opportunities because of changing timelines
- Provide a user friendly system with intuitive, step-by-step processes
The TxDOT realized such significant process improvements and time-to-value from this project that it has decided to standardize all of its application development on Pega.