Tendances de l’engagement client en 2017

Presenter: Manuel Jacquinet - Editor-in-chief of En-Contact magazine and Founder of Experience Client – The French Forum

Customer service and call center specialist for 18 years, editor-in-chief of En-Contact magazine, Manual presented his vision of customer engagement to an audience of over 250 people at the Pega Customer Engagement Summit in Paris on the 1st February 2017.