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Data Sheet

Tech Mahindra Enabling a Multichannel Customer Experience through Pega’s Decision Management Capabilities

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When compared to traditional CRM applications, Tech Mahindra’s Pega-based Decision Management application is differentiated by its unique approach and availability on multiple channels. The platform is an intelligent BPM system that transforms the operations and processes of the business around the needs of individual customers, delivering high value and memorable experiences.


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Topic: AI and Decisioning

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