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Simplify service in healthcare with Pega

Today’s members and patients expect personalized, proactive service. Learn how healthcare leaders go above and beyond with connected experiences across all channels.

Start crushing service complexity with Pega.

Transcript:
[Narrator] Healthcare is complex. Benefits, inquiries, appointment scheduling, medication refills. Is your customer service helping to relieve the strain or only adding headaches? Pega technology breaks barriers to connect experiences streamline processes and exceed expectations. Also service can feel simpler and members and patients alike can receive care faster and easier. Just ask Anthem. Who reduced average handle time by 100 seconds and raised their NPS by 11 points. How? By delivering personalized service that anticipates needs before they occur with next best actions, and reducing friction for agents across channels to drive new levels of productivity. Make it happen with real-time AI and automation with robotics. All connected by leading case management for person centric service. Customer service that's contextual and cost-saving? That's a relief! Start crushing complexity with Pega.


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Product Area: Customer Service Solution Area: Customer Service Topic: Customer Service

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