Safelite: Delivering on the Promise of Personalized Customer Experience
“We turned to Pega for a solution that really allowed us to focus in on the customer facing aspects of our application.”
- – Matt Weger, VP, Application Development, Safelite AutoGlass
Safelite Auto Glass leverages Pega Mobility to provide a seamless, exceptional customer experience, ensuring the customer sits at the center of every interaction. This relentless focus on the service experience has enabled Safelite to improve their Net Promoter Score from 73 to 87, as well as drive greater operational efficiency across their organization.
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PegaWorld iNspire | May 4, 2021
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