The Revolution: Customer Experience in an Age of Predictive Analytics
To be able to identify and predict your customers changing requirements and related demands you really don’t need a crytal ball, but you do need modern technology like predictive analytics and artificial intelligence, because that is what is going to facilitate actionable insights for you in order to cultivate organic growth.
Today’s customer demands increasingly more efficient, personalized customer service that mirrors their experience with digital-native businesses like Amazon or Uber. At the same time, competition between insurers is increasing. Well-funded Insurtech start-ups are not only offering new products, but they are delivering entirely new business models.
The challenge for insurers: How to deliver exceptional, personalized customer service while encumbered with legacy IT systems. Learn how insurance leaders are transforming the customer experience by turning data into insights and using predictive analytics and AI.
The webinar features:
- Matt Josefowicz, President/CEO Novarica
- Kate Fowler, Director, Industry Principal, Pega