We live in a world where one bad experience can ruin an entire relationship. Where waiting until customers complain is no longer a viable option. Where retention and service need to be a priority if you want to head off a problem before it goes nuclear. So why haven’t businesses reinvented their approach to service and retention?
Read this paper to gain insights on:
- Expectations from today’s digital customers
- Why retention and service matter more than ever
- The five keys to successfully retaining customers with preemptive and proactive service
PegaWorld iNspire | May 4, 2021
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