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WhitePaper

Retention reinvented: 5 keys to building sustainable customer relationships

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We live in a world where one bad experience can ruin an entire relationship. Where waiting until customers complain is no longer a viable option. Where retention and service need to be a priority if you want to head off a problem before it goes nuclear. So why haven’t businesses reinvented their approach to service and retention?

Read this paper to gain insights on:

  • Expectations from today’s digital customers
  • Why retention and service matter more than ever
  • The five keys to successfully retaining customers with preemptive and proactive service

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Challenge: 1-to-1 Marketing Challenge: Customer Lifetime Value Product Area: Marketing

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