Resetting Your Service Strategy In Uncertain Times
Amid the global pandemic, many organizations may have been caught unprepared to handle the shift to a fully digital world and are scrambling to adjust their strategy.
Learn what steps you can take today to respond to the current uncertainty – as well as whatever tomorrow may bring, including:
- Demonstrating empathy to customers
- Supporting service agents
- Reducing cost-to serve
- Protecting revenue channels
Speakers: Jeff Nicholson, Paul Greenberg
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