QBE: Digitally Transforming an Emerging Market

"What really excites me about Pega is the fact that you can build for today, but design for tomorrow. We're always thinking what's the next problem we're going to solve."

^{– Jason Little, SVP of Digital Architecture & Strategy, QBE}

Working with Pega, QBE transformed their customer service capability, improving its self-service channel and opening up mobile customer service. Designing for 23 countries, Pega and QBE created a flexible, scalable solution that can be configured at the regional level, or the country level.

Learn how they are managing effective business engagement and distributed delivery, the lessons learned from their Pega 7 upgrade, and how it's empowering their business via smart business process management, mobility, and advanced analytics.

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Tags

• Industry: Insurance
• Product Area: Customer Service
• Topic: CRM
• Topic: Customer Service
• Topic: PegaWorld

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