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QBE: Digitally Transforming an Emerging Market

"What really excites me about Pega is the fact that you can build for today, but design for tomorrow. We're always thinking what's the next problem we're going to solve."

– Jason Little, SVP of Digital Architecture & Strategy, QBE

Working with Pega, QBE transformed their customer service capability, improving its self-service channel and opening up mobile customer service. Designing for 23 countries, Pega and QBE created a flexible, scalable solution that can be configured at the regional level, or the country level.

Learn how they are managing effective business engagement and distributed delivery, the lessons learned from their Pega 7 upgrade, and how it's empowering their business via smart business process management, mobility, and advanced analytics.

Discover how Pega's CRM software helps you translate your customer leadership vision into practical, seamless and engaging execution for a Customer Evolved experience. Download the CRM Evolved eBook.


Industry: Insurance Product Area: Customer Service Topic: Customer Service Topic: PegaWorld

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