PW 2014 Video: ING Romania Uses Pega to Integrate Scattered Operations into Streamlined Processes: A Salesforce Applied Case Study

DAN VLADIMIRESCU, IT BUSINESS CONSULLTANCY MANAGER, ING ROMANIA
SILVIU BIZGAN, SCRUM MASTER AND TECHNICAL LEADER OF THE PEGA TEAM, ING ROMANIA

In a highly competitive environment with fast-changing client needs, the key challenge ING Insurance Romania faced was to deploy a strategy and tools to quickly adapt and stay ahead. This session explores how ING Romania deployed integrated BPM from Pega across the organization, with a special focus on Pega's Salesforce Automation processes.

In this session you will learn:

  • How Pega process integration across the organization reduced manual work and process duration
  • How the reusability architecture principle was applied in Pega projects, enabling costs to decrease and better time to market
  • About empowering management to control and optimize processes via Pega enhanced reporting and monitoring