PW 2014 Video: Capgemini: Merchant Onboarding
GAURAV MATHUR, CLIENT ENGAGEMENT MANAGER, CAPGEMINI
Customer acquisition is key to the growth of any financial institution. Key challenges for today's customer origination systems include managing disparate systems for different product lines, maintaining legacy systems and process and excessive manual intervention required in the workflow, to name just a few.
In this session you will learn:
- How to capture customer information across multiple channels and devices
- How to lower the time to acquire a new customer and provide a seamless experience to customers and caseworkers alike
- How to do real-time and batch mode integration for account set up in downstream systems