PW 2014 Video: The 230 Year Journey to Service Excellence at BNY Mellon

Jeffrey Kuhn, Executive Vice President & Co-Head of Client Service Delivery, BNY Mellon

In the post-Financial Crisis world, the business landscape remains a markedly different place. BNY Mellon and other global services companies are being held to a higher standard by clients and investors while new regulatory and competitive hurdles have sprung up. Jeff Kuhn, Co-Head of Client Service Delivery, discusses how one of the world’s largest and oldest investment services and investment management companies has risen to the challenges by retooling processes, enhancing efficiency, improving quality, delivering more value to the marketplace and positioning itself for the next chapter in its history.