PW 2014 Presentation: Transforming Government Services by Driving Towards a Case-Centric Approach
JENNIFER PRATT, MANAGING DIRECTOR, ACCENTURE FEDERAL SERVICES
CHRISTOPHER ZINNER, MANAGING DIRECTOR, ACCENTURE FEDERAL SERVICES
This session will dive into the future of government services, using a case-centric approach to unlock new opportunities and leveraging the Pega platform to break down barriers in digital citizen services implementation. Attendees will have the opportunity to participate in an active discussion of current federal use cases and engage with facilitators that include both government leaders and industry experts.
In this session you will learn:
- How to transform government service delivery to better serve citizens and internal constituents
- About driving efficiencies using a digitally enabled case centric approach
- About the barriers to achieving the vision