PW 2014 Presentation: Telstra's Fascinating Story of Building an Agile Pega BPM Platform for Continuous Improvement and Digitization

HARDY DÜSTERWALD, GENERAL MANAGER - BPM INTEGRATION COE, TELSTRA

Telstra started with a project to build an enterprise wide BPM platform using Pega. The goal was to build a flexible and agile platform that could help implement several business process management projects to improve and digitize processes belonging to various business departments within Telstra. The platform was built successfully using agile methodology, starting with a project and evolving into a large program that is helping to continuously improve Telstra's business processes and achieve required customer centricity.

In this session you will learn:

  • About the challenges faced by Telstra while implementing this enterprise wide Pega BPM platform
  • How Telstra business and IT COEs partnered with a system integrator to overcome these challenges
  • How to continuously digitize and roll out new processes without causing any impact to existing processes