Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Presentation

PW 2014 Presentation: TCS: Keep it Simple Yet Win at Every Touchpoint of the Customer Journey

Log In to View

GEETALI RAJ, HEAD PRE-SALES, ENTERPRISE BPM SOLUTIONS, TCS
RANJITH JAYARAMAN, ENTERPRISE BPM SOLUTIONS AND BUSINESS DEVELOPMENT, TCS

In every business, whether a bank, retailer, communications provider, insurer or a services provider such as TCS, the customer journey has many important aspects that are often overlooked or ignored, yet they can strongly influence customer buying decisions. Provisioning a state of the art interface and handling multiple channels and devices is essential but there is more to a successful customer journey. We must understand and respond to the client sentiment.

In this session you will learn:

  • How to understand customer intention over and above customer need
  • How to simplify and enhance customer experience
  • How to harness the power of Pega software to raise the emotional and engagement quotient of your offering

Tags

Related Resources

AI in Innovation

Unleash the power of AI innovation

Learn about enterprise AI and how it'll drive the future of business outcomes.

Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Share this page Share via x Share via LinkedIn Copying...