PW 2014 Presentation: Infosys: Insurance Case Study; reduce operational costs and enhance and unify client experience

RISHI KUMAR JAIN, CHIEF OPERATING OFFICER, INFOSYS MCCAMISH
PHIL UNDERHILL, GLOBAL ALLIANCE DIRECTOR, PEGASYSTEMS

Learn how Infosys is enabling tomorrow’s digital enterprises through industry optimized solutions powered by Pega. Infosys is transforming customer experience across multiple verticals like Client Onboarding for Financial Services and Dispute Management for Telecommunications and our VPAS Customer Service Work Desk (CSWD) solution which was built to allow insurers to optimize the efficiency, configurability, and quality of their service.

In this session you will learn:

  • Share insurance case study with impressive results and how they were achieved
  • Unified user interface showing 360 degree view of the insurance policy holders
  • Models and support for adapting by continuously monitoring measureable objectives