PW 2014 Presentation: Government Customer and Workforce Engagement

CHRISTINE CALVOSA, CHIEF TECHNOLOGY OFFICER, USDA
KRIS VALENTA, DIRECTOR OF SPECIAL PROJECTS, TEXAS COUNTY AND DISTRICT RETIREMENT SYSTEM
JIM SMITH, STATE CIO, STATE OF MAINE
ANNETTE RIPPERT, MANAGING DIRECTOR, ACCENTURE FEDERAL SERVICES

Change represents a new way of thinking about the relationship between people and their government. It's not just government customers that are impacted; four generations of government workforce also feel the effects of change. This panel, representing federal, state and local government agencies, will discuss their plans to engage more effectively with both, including the adoption of best practices from the private sector.

In this session you will learn:

  • About the four generations of customers and workforce that government must contend with
  • Best practices adopted from the private sector to engage customers and workforce
  • How the era of digital government impacts government customer and workforce engagement