PW 2014 Presentation: The Government BPM Journey

DOUG AVERILL, DIRECTOR, BPM, STATE OF MAINE
SETRAG KHOSHAFIAN, CHIEF EVANGELIST AND VP OF BPM TECHNOLOGY, PEGASYSTEMS
DAN SMITH, CHIEF OF MUNICIPAL COURT AUTOMATED SYSTEMS, EAST COAST JUDICIARY
CHRIS RUWOLDT, MANAGER, TRANSPORT OPERATIONS, NSW TRANSPORT MANAGEMENT CENTRE

Facilitated by Pega’s BPM Evangelist, Setrag Khoshafian, this session will consist of a panel of government customers, each at different levels of maturity in their BPM journey. The panel will discuss their journeys and where they feel iBPM will have the largest impact in government and their iBPM plans for the future. In addition, this session will address how iBPM is being used in government to engage constituents, simplify work, and enable predictable and timely response to change.

In this session you will learn:

  • How to begin the BPM journey
  • About the greatest impact of BPM in government
  • Best practices for implementing BPM in your government agency