PW 2014 Presentation: GE Healthcare Simplifies the Order Value Stream with Pega BPMf

PAMELA GIEG, GLOBAL PROGRAM MANAGER, TECHNOLOGY AND LEAN, GE HEALTHCARE
CHERYL GERBER, AMERICA’S COMMERCIAL OPERATIONS CUSTOMER PROGRAM MANAGER, GE HEALTHCARE

Learn how GE Healthcare (GEHC), a global unit of General Electric, is increasing sales productivity, reducing order submission defects and cycle time to increase order velocity and improved customer experience. This is achieved with Pega technology that enables inquiry to order simplification. In addition, hear how GEHC is extending its use of Pega in 2014 to drive wing to wing order quality execution.

In this session you will learn:

  • How GEHC uses Pega to mobilize their salesforce, untethering them from their office to perform customer facing processes
  • How Pega is used as a key integrator and enabler to drive order management simplification and process improvements
  • How GEHC plans to use Pega as a key enterprise solution to drive world class, customer centric order execution