Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
PW 2014 Presentation: The Digital Insurer: How John Hancock Achieved up to 50% Efficiency with a Pega Upgrade

Presentation

PW 2014 Presentation: The Digital Insurer: How John Hancock Achieved up to 50% Efficiency with a Pega Upgrade

Log In to View

CHRISTOPHER SHUGURE, DIRECTOR, APPLICATION SERVICES, JOHN HANCOCK INSURANCE
REXY JOSEPH, SENIOR ARCHITECT, COGNIZANT

The insurance industry is undergoing a sea of change with an increasingly competitive marketplace alongside increasing demands for a unified and comprehensive consumer experience. In such an environment, the availability of an enterprise platform to rapidly respond to customer interactions significantly increase the differentiation and competitive advantage of an insurer.

In this session you will learn:

  • How John Hancock meets the needs of its customer-centric strategy
  • About the factors that drove necessity for an upgrade and how it was accomplished at break-neck pace
  • About the superior customer experience and operational efficiency that was achieved

Tags

Industry: Insurance Product Area: Customer Service Topic: Customer Service Topic: PegaWorld

Related Resources

AI in Innovation

Unleash the power of AI innovation

Learn about enterprise AI and how it'll drive the future of business outcomes.

Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Share this page Share via x Share via LinkedIn Copying...