PW 2014 Presentation: Capgemini:Cisco's Adaptive and Agile Global Service Supply Chain

PHIL DEGUZMAN, PROGRAM MANAGER, CISCO
MONICA RECKLEBEN, BUSINESS OPERATIONS MANAGER, CISCO
GREG PRICE, IBPM SERVICE LINE LEADER NORTH AMERICA, CAPGEMINI

Two years ago Cisco Global Service Supply Chain (GSSC) created a vision for a proactive organization; one that could build and provision services faster than ever before. Capgemini, Pega, and Cisco are crafting solutions to accelerate time to capability to address ever-changing market forces. In alignment with Cisco’s Adaptive Enterprise Model, GSSC has adopted Pega as a platform for real-time “Sense and Respond” capabilities for GSSC operations. Cisco will share the story of a Business Operations Platform powered by Pega, and the continued journey towards an adaptive and agile service supply chain.
In this session you will learn:

  • About Cisco’s model for the adaptive enterprise
  • About Cisco’s integrated platform approach to building out a service supply chain command center
  • How Cisco is transforming, including successes and key lessons learned