PW 2014 Presentation: AIG Leverages Their Center of Excellence as a Strategic Advantage

JEFFREY FISHER, MANAGER OF COE, AIG
MICHAEL WOODWARD, SENIOR INFORMATION OFFICER, AIG

To compete in today’s competitive market it is imperative AIG creates a foundation to meet changing customer and market demands, while controlling costs. To achieve this strategy, a Center of Excellence (COE) is paramount. COEs allow strategic enterprises to operate a centralized BPM program, rather than just a series of isolated BPM projects; empowering carriers to build a customized mix of reusable business processes, expertise and skills that serves as a centralized internal consultancy and expertise to accelerate success.

In this session you will learn:

  • How to create the foundation for a COE – charter, scope, structure and roadmap
  • How a COE can unite business and IT through governance, collaborative development, and reuse strategy
  • How AIG leverages Pega Cloud, and lessons learned & benefits achieved in operating a COE