PW 2014: Empowering the Mobile Workforce: Safelite's Repair and Replace' Mobility

MATT WEGER, VICE PRESIDENT OF APPLICATION DEVELOPMENT, SAFELITE

Of the 10,000 people employed by Safelite, more than 4,000 are field service technicians tasked with providing glass repair and replacement services to more than 4.5 million customers in North America. Recognizing the need to improve efficiency and customer service, Safelite partnered with Pega to deploy a unique mobile field service application that transformed the way field service technicians attend to the needs of customers - drastically improving Safelite's mobile workforce operations.
In this session you will learn: 
  • How Safelite's app provides real-time info, saving time and money, and delivering a superior customer experience
  • About the importance of thinking beyond simply extending desktop applications to the mobile workforce
  • How field service organizations can drastically transform operations and customer service through mobile apps