PW 2013 Video: Unchain your Business Processes through Systems of Engagement - A Cognizant Session
Businesses are facing twin challenges: how to win on customer experience and expectations and how to win on core cost leadership. Changing customer demographics and expectations as well as the structural changes taking place in many industries have brought these challenges to the forefront. “Business as usual” just isn’t good enough for 21st century companies and will lead to performance degradation, lost opportunities and reduced competitiveness. Ramesh Gudalur of Cognizant will discuss how companies who modernize business processes and operating models to overcome the challenges of customer experience and costs create a firm foundation for market leadership.
- How processes, re-coded based on straight through methodology, enhance customer experience and reduces costs
- How systems of engagement can deliver new process models with greatly shortened processing cycles and lower operating costs
- How to apply process model innovation to your own initiatives