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PW 2013 Video: Lloyds Deploys Pega BPM to Transform its Life, Pensions and Investments Processes

Pega has been chosen as the strategic BPM platform for Lloyds Banking Group. The Insurance Division is implementing Pega BPM to replace its antiquated AWD workflow solution for over 2,200 users to transform its Life, Pensions & Investments processes. Over 700 existing work types have been simplified down to a framework of 23 processes, putting the power to consistently deliver great customer outcomes in the hands of the service function.

  • Our approach to implementing Pega BPM to replace our legacy AWD workflow solution to transform our business
  • Successes, challenges and learning from our journey
  • The customer, colleagues and financial benefits Pega has enabled


Industry: Insurance Product Area: Customer Service Topic: Case Management and BPM Topic: Customer Service

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