PW 2013 Video: ING Insurance Central Europe: A Multi-Country Pega Adoption Journey
ING Insurance, a leader in Life Insurance and Pension services in Central Europe, started the journey with Pega in 2008. ING quickly saw a potential to revolutionize their customer’s experience. This session outlines ING’s strategic approach of rolling-out Pega across multiple geographies and will highlight lessons learned from their central IT organization.
- The importance of aligning multi-country roll out strategy to company’s business model
- Evolution and best practices of ING’s Center of Excellence
- How the developments improved sales and customer servicing processes, and strategic advantages ING expects for the future