PW 2013 Video: Decision-Based Incident Management at New South Wales TMC

This transportation organization is a new government entity that controls all traffic operations in a large region, including more than 18,000 kilometers of roads and more than 5,000 bridges and tunnels, as well as rail, ferry and bus lines. This new agency is building a seamless, decision-based incident management environment that will help multiple organizations to track, manage and respond as a unit to manage significant planned events, as well as the unexpected.

  • How business rules are used to analyze faults from 20,000+ remote devices and routed to the right person for resolution
  • How a small and focused team used an Agile methodology to deliver rapid results in five months
  • Additional transformation required to meet the State Government’s expectations