The personal help alarm business requires systems to be redundant at all tiers with no single point of failure. This presentation will cover how Pega application components were laid on top of the Philips Home Monitoring (PHM) life critical infrastructure. We will also discuss how the strategy will be leveraged in global deployments.
- How PHM identified the components Pega required for life critical enhancements
- How the PHM Disaster recovery model was created and tested
- How PHM transitioned Pega in a life critical call center environment using Genesys, Oracle and PRPC with no downtime
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