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PW 2013 Presentation: Innovation with Pega: Using Google Maps with PRPC

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Using services on the cloud with PRPC can deliver powerful, easy to implement solutions. One such example is an agent planning solution that combines PRPC with Google Maps to create a distance matrix that optimizes agent travel time when planning a meeting from the call center. And, using Google Maps means that you do not have to update the geographic data all the time.

  • About innovative examples of how cloud services that can be leveraged in PRPC
  • How to adopt these services for claims applications
  • Other innovation ideas for PRPC through interactive discussion


Industry: Insurance Topic: Case Management and BPM

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