PW 2013 Presentation: Innovation with Pega: Using Google Maps with PRPC

Using services on the cloud with PRPC can deliver powerful, easy to implement solutions. One such example is an agent planning solution that combines PRPC with Google Maps to create a distance matrix that optimizes agent travel time when planning a meeting from the call center. And, using Google Maps means that you do not have to update the geographic data all the time.

  • About innovative examples of how cloud services that can be leveraged in PRPC
  • How to adopt these services for claims applications
  • Other innovation ideas for PRPC through interactive discussion


  • Industry: Insurance
  • Topic: BPM

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