PW 2013 Presentation: ING Insurance Central Europe: A Multi-Country Pega Adoption Journey

ING Insurance, a leader in Life Insurance and Pension services in Central Europe, started the journey with Pega in 2008. ING quickly saw a potential to to revolutionize their customer experience. This session outlines ING's strategic approach of rolling-out Pega across multiple geographies and will highlight lessions learned from their central IT organization.

  • The importance of aligning multi-country roll out strategy to company's business model
  • Evolution and best practices of ING's Center of Excellence
  • How the developments improved sales and customer servicing processes, and strategic advantages ING expects for the future