PW 2012 Video: How Net Promoter Companies Thrive in a Customer-Driven World

Presented by: Fred Reichheld, Bain Fellow and Founder of Bain & Company’s Loyalty Practice

Fred Reichheld created the Net Promoter® System (NPS) of management, and is well-known for his work in the area of customer and employee retention, and its link to company profits. Fred will reveal how many of the world’s top brands are using NPS to generate extraordinary results and offer actionable information about how to unleash profitable growth by systematically converting more customers into promoters and fewer into detractors.


Related Resources

PegaWorld 2019

Big ideas from our biggest event

From visionary speakers to new announcements, catch up on the excitement of PegaWorld 2019.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.