PW 2011 Presentation: Working to Effectively Manage Customer Compliments, Complaints and the Customer Experience Shipboard and Shore Side at Carnival Cruise Lines

In the Travel and Leisure business a positive customer experience is critical to ensuring return business.  Add the complexities of a cruise ships hundreds of miles off shore, and your end-to-end customer experience management strategy just got tougher.  Come listen to Carnival Cruise Lines discuss how they are working with Pega to deploy a system that will effectively log, track, manage and resolve customer compliment and complaints consistently in both shore-side and shipboard environments.