PW 2011 Presentation: "Hero" the Superstar of CRM

During the last year the Farmer’s Hero application has won four major industry awards (Gartner, Celent, INN and the BPM/Workflow Coalition) for innovation, excellence and overall business improvement. This SmartBPM application spans four major contact centers that service Farmers policyholders through the acclaimed and well-known HelpPoint® brand.