PW 2011 Presentation: The Course to Success at TD Bank: Understanding Hazards of the Game and How to Avoid the Rough

A Cognizant Diamond Sponsored Session.

Sinking a hole-in-one requires alignment, focus, and skill. Industries these days also need to strive for that hole-in-one when it comes to attracting and retaining customers – because consumers today expect only the best, and leave little room for dissatisfaction. Sometimes it’s just one chance to connect with the customer. With that in mind, TD Bank was faced with the challenge of serving a large customer base with better and faster services, all while being more efficient and cost-effective behind the scenes.