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Case Study

Print and media company accelerates cash flow

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In recent years, this global print and media company’s acquisitions had expanded the number of systems supporting its operations exponentially, producing duplicate solutions and information silos. Sales, service, and production teams manually stitched together data and applications using Excel, turning to other siloed applications to deliver on customer outcomes. Orders sometimes were matched with inaccurate client specifications and incorrect pricing, or lacked customer approvals.

In aggregate, customer order exceptions, duplications, omissions, and manual errors created a 14-day average customer billing cycle. To accelerate cash flow, the company needed a way to unify the order-to-cash process across its disparate applications.


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Industry: Manufacturing Product Area: Platform Solution Area: Customer Service Solution Area: Operational Excellence Topic: Customer Service Topic: Operational Excellence

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