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Pitney Bowes: Streamlining Operations to Reduce Costs

Case Study

Pitney Bowes: Streamlining Operations to Reduce Costs

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Pitney Bowes’ use of Pega Mobility continues to be a great success. The biggest benefit is the amount of information now available to the techs in the field, resulting in significant and tangible improvements such as:

  • Cost reduction by reducing callbacks and shipping and carrying costs
  • Streamlined operations through platform consolidation and easier information access
  • Improved management of SLAs. With real-time monitoring, an intelligent escalation system, and push alerts for time sensitive jobs, Pega Mobility improves Pitney Bowes’ ability to meet and track SLA compliance
  • Optimization of Call Center resources. With real-time updates, the call center has improved visibility into activity and status and can better inform customers of any status changes.


Industry: Manufacturing Solution Area: Operational Excellence Topic: Customer Service

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