Pitney Bowes: Streamlining Operations to Reduce Costs

Pitney Bowes’ use of Pega Mobility continues to be a great success. The biggest benefit is the amount of information now available to the techs in the field, resulting in significant and tangible improvements such as: ƒ

  • Cost reduction by reducing callbacks and shipping and carrying costs ƒ
  • Streamlined operations through platform consolidation and easier information access
  • Improved management of SLAs. With real-time monitoring, an intelligent escalation system, and push alerts for time sensitive jobs, Pega Mobility improves Pitney Bowes’ ability to meet and track SLA compliance ƒ
  • Optimization of Call Center resources. With real-time updates, the call center has improved visibility into activity and status and can better inform customers of any status changes.