Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Pitney Bowes: Streamlining Operations to Reduce Costs

Case Study

Pitney Bowes: Streamlining Operations to Reduce Costs

Download Now

Pitney Bowes’ use of Pega Mobility continues to be a great success. The biggest benefit is the amount of information now available to the techs in the field, resulting in significant and tangible improvements such as:

  • Cost reduction by reducing callbacks and shipping and carrying costs
  • Streamlined operations through platform consolidation and easier information access
  • Improved management of SLAs. With real-time monitoring, an intelligent escalation system, and push alerts for time sensitive jobs, Pega Mobility improves Pitney Bowes’ ability to meet and track SLA compliance
  • Optimization of Call Center resources. With real-time updates, the call center has improved visibility into activity and status and can better inform customers of any status changes.

Tags

Industry: Manufacturing Solution Area: Operational Excellence Topic: Customer Service

Related Resources

AI in Innovation

Unleash the power of AI innovation

Learn about enterprise AI and how it'll drive the future of business outcomes.

Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Share this page Share via x Share via LinkedIn Copying...