Pitney Bowes’ use of Pega Mobility continues to be a great success. The biggest benefit is the amount of information now available to the techs in the field, resulting in significant and tangible improvements such as:
- Cost reduction by reducing callbacks and shipping and carrying costs
- Streamlined operations through platform consolidation and easier information access
- Improved management of SLAs. With real-time monitoring, an intelligent escalation system, and push alerts for time sensitive jobs, Pega Mobility improves Pitney Bowes’ ability to meet and track SLA compliance
- Optimization of Call Center resources. With real-time updates, the call center has improved visibility into activity and status and can better inform customers of any status changes.
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