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Case Study

Philips: Empowering healthcare with connected devices

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Years ago, health data was trapped in paper charts and confined to hospital filing systems. Healthcare suffered from inefficient workflows, lack of interoperability, data overload, and out-of-control costs. New technologies promised greater efficiencies but delivered complexity and cybersecurity threats.

Philips, a global leader in health technology, partnered with Pega to humanize technology-driven managed care services. The goals? Personalize patient care and improve health outcomes, all while helping to lower insurance premiums.


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Industry: Healthcare Industry: Manufacturing Product Area: Customer Service Solution Area: Customer Service Solution Area: Operational Excellence Topic: Customer Service

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