Personalize or Perish: The Rise of the Digital Customer
““The first myth we busted, Millennials don’t want to do all their insurance online.””
— Michael Fitzgerald, Sr Analyst, Celent
- Learn about the major customer service trends and key insights transforming the global insurance marketplace and how leading insurers are addressing customer needs.
- Insights from Mike Fitzgerald, Sr. Analyst, Celent, and Tom King, Sr. Director, Industry Principal, Pega.
This webinar provides the latest insights on how leading insurers are:
- Addressing higher customer expectations for responsive, efficient customer service.
- Transforming their organizations to respond to new challenges
- Breaking down internal silos by modernizing legacy technology.
- Making their customer experience more human by making it more digital.