PegaWorld 2018: Google - Network Operations Workforce Management Vision with Pega (Video)
Ok Google!… Are you ready to learn how Google uses Pega to innovate their end-to-end life-cycle of transactional work, moving towards a stateless environment? Google experts share how they are using Pega and their Google Cloud Platform to modernize cross team trouble ticket management, drive analytics for service level management and installation management for large global projects. We will discuss Intelligent Insights and how Big Data powers Pega to find answers faster and build better applications through their best in class dashboards and wizards.
Product Area: Platform
Topic: Pega Platform
Topic: Operational Excellence
Topic: Customer Service
June 2, 2020 | Virtual
We’re transforming our flagship conference into an insightful, easy-to-access virtual event.
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.