PegaWorld 2017: Cognizant - The Digital Transformation Journey of CareFirst Blue Cross Blue Shield (Presentation)

In this new era of digital and machine learning, CareFirst and Cognizant have embarked on a journey with Pega to transform CareFirst’s dated enrollment and invoicing processes. Learn how CareFirst achieved extraordinary results and drove business value to the bottom line while creating a roadmap for the complete digitization of these processes.