PegaWorld 2017: Capgemini - Swedbank’s Journey to Becoming the Bank of the Future (Presentation)

Learn how Swedbank, one of the Nordic's leading banks, is driving excellence in customer experience across its products and services. By defining what digital can mean for their consumers, Swedbank is delivering a differentiated customer experience that creates sustainable value for their customers and growth opportunities for their business. Hear from Fredrik Hovstadius and Frank Almenning from Swedbank & Stephan Kolarik and Claes Timner from Capgemini on what key success factors made it possible to deliver highest customer satisfaction, on time and below budget.