Pegaworld 2016: Simplify and Automate Agency Management Process using Pega SFAi Framework (Presentation)

Agent and customer retention is a major challenge faced by insurers globally. Ease of doing business is an important factor influencing agent's choice of carriers. Join the session to understand on how TCS leveraged Pega SFAi to implement an omni-channel agency platform to help a leading insurer improve agent & customer retention.