Pegaworld 2016: Panel: Customer Service Transformation Stories (Presentation)

Transforming your customer service requires an intense focus on goals, clear metrics for success, and the strength to challenge how you currently do business, so you can cut across organizational boundaries and collaborate to achieve your vision. In this session, panelists from Health Alliance Plan, Aegon, and Plusnet each tell their own customer service transformation story, as they describe their experiences moving from initial first steps to making Pega a center of excellence for their continuous improvement.