Pegaworld 2016: Leading a Consumer Revolution at TalkTalk (Presentation)

Telco is a complex place to be in - with a need to support innovative new products whilst maintaining support for legacy systems products and processes. To help continue to disrupt the Telco market, TalkTalk has put Pega 7 and Customer Services for Communications at the centre of the strategy to Make TalkTalk Simpler. This is a huge challenge in moving from a traditional structure to an omni-channel, self-service vision of the future. This session describes TalkTalk's Pega 7 journey, challenges and successes.