Pegaworld 2016: Implementing a World Class Retention Solution in Just Three Months! (Presentation)

Sprint delivered significant improvements in their churn rate, reduced cost per customer retained, and drove considerable improvements in NPS by using Pega’s real-time, contextual retention capabilities. Discover how the combination of Sprint’s leadership and Pega’s out of the box capabilities allowed Sprint to go from project kick-off to commercial pilot in just 13 weeks, enabling a rapid roll out to thousands of contact center agents while reducing agent training costs and improving agent satisfaction.