Pegaworld 2016: Digital Disruption and Insurance Sales (Presentation)

In the new economy, everyone is in a sales or service function. And given the proliferation of disruptive technology and innovative business models, no industry has been or will be more affected than Insurance. No longer is it acceptable for agents, service staff, and customers to not use connected devices, for companies to deliver omni-channel customer experiences, or to be looking ahead at the next big digital disruption and new market that will impact performance. This session will focus on the disruptions facing the Insurance industry and the exciting opportunities to address the needs of sales and service in a demanding market.