Pegaworld 2016: Accenture: Next-Gen NBA- Pushing the Customer Paradigm into the Digital Age (Presentation)

By 2020, there will likely be more than one billion Internet-connected devices. Customers increasingly expect customer service in real time and the Internet of Things (IoT) has gone from concept to reality. In this session, you will learn how organizations are driving new personalized engagement with their customers in real time using digital technologies and a customer decision hub. Join us to hear how companies are taking advantage of technology to delight their customers.