PegaWORLD 2015: Panel: Planning for the Future of Customer Service (Presentation)

Contact centers are a dizzying array of old and new technologies. How should you plan to update your legacy infrastructure to keep up with customer demands? How can you orchestrate these systems to improve your customers’ experience? What role can Pega play in this journey? Hear three leaders in customer service organizations describe their paths to digital transformation through practical examples and lessons learned along the way.


  • Jeff Foley, Director of Product Marketing, Customer Service Applications, Pega
  • Toby Butler, Head of CRM, TalkTalk
  • Stuart Green, Vice President, World Service Capabilities, American Express