PegaWORLD 2015: Panel Discussion: Architecting Outstanding Customer Experience (Presentation)

Higher loyalty and referral rates. Increased competitive advantage and differentiation. Happier and more productive employees. These are just some of the benefits of achieving outstanding customer experience, but it’s easier said than done. Come to this session and hear how leading Pega architects have designed systems that deliver the “wow.”


  • Michael Hughes, Title, TSYS
  • Joe McLearn, Title, Bank of America
  • Ralph Muecerio, Title, AIG