PegaWORLD 2015: New York Life - Reducing Complexity and Increasing Productivity and Customer Satisfaction Using Pega (Video)

New York Life Direct markets and administers life insurance and annuity products sold to AARP members and the broader insurance market. By leveraging Pega, NYL Direct is able to implement new processes sooner and create consistency in how the processes are developed and improved. In this session you will learn how NYL Direct digitized the workflow of 100 manual tasks, retired five legacy systems, increased customer satisfaction and are empowered to modify processes in real-time.


  • Miguel Suarez, Corporate Vice President, New York Life Direct
  • Jason O'Brien, TBC, New York Life Direct